Where do you ship from ?
AromaStorm.com, a division of AromaStorm Inc., is based in The United States and ships from Westfield, Wisconsin 53964 USA.
Do you ship to (insert country here)?
AromaStorm ships to the United States and to Canada at this time. We hope to add more countries soon.
How much does it cost to ship to Canada ?
Shipping rates are based on the products that you order. Each of our products is assigned a weight value and the sum of these values is how we come up with our shipping totals. In most cases we utilize First Class International when shipping Canadian orders as it the most economical. As First Class International mail packages can not weigh more than 4 lbs., your order may need to ship in more than one package. If shipping charges exceed what you have paid for shipping, we will contact you for additional payment.
Duties, taxes, etc. are the responsibility of the customer.
I keep entering my credit card info and it keeps getting rejected. Why ?
AromaStorm accepts Visa, Mastercard and Discover cards. If you are attempting to use American Express which we do not directly accept, your card will be rejected. However, if during checkout you select Paypal as your payment option, you can pay through Paypal using American Express.
I didn't like a scent. Can I return it ?
Due to the nature of our products, we do not accept returns unless we have shipped you the wrong item.
What should I do if my package is damaged ?
Orders shipped by USPS- All USPS orders are shipped with delivery confirmation but are not insured. Shipping is done solely at the risk of the purchaser as after packages leave our facilities, we have no control over how the package is handled. If you would like to purchase insurance, please leave a comment with your order and we will contact you with additional insurance costs.
Orders shipped by UPS- If your UPS package does not arrive in good condition- refuse the shipment. Contact UPS at 1-800-742-5877 IMMEDIATELY if there is any damage, breakage or spillage. We may request a picture from you on their behalf. Please retain damaged merchandise for carrier inspection.
All damage/shortage claims must be received by us within 24 hours of receipt of package. Please check orders upon receipt, not when you are ready to use the items.
What days do you ship on ?
We ship packages Monday through Friday. We do not ship on major holidays or on days that the post office is closed or that UPS does not pickup or deliver. During our holiday rushes (Valentine's Day, Mother's Day and Christmas for example) we send packages out on Saturdays as well.
Do you do custom orders ?
We make every effort to accommodate our customers special requests. If you need a special scent, expedited shipping service, would rather place your order by phone or have another question about customizing your order, please feel free to contact us Via E-mail.
Can I get (insert scent name here)?
We have access to thousands and thousands of scents. If you would like for us to find your favorite scent from our many scent manufacturers, please Contact Us and we will do our best to accommodate your needs. Please note, that we do charge a $5 special order fee for scents we do not regularly stock. Special order fees are non-refundable.
What if I have a question not answered here ?
If there is a question you have that has not been answered here, then please visit our Contact Us page and drop us a line. We would be happy to answer any questions you may have !